Client Service Desk Agent

Client Service Desk Agent

Job Summary of Client Service Desk Agent:

In this role, responsibilities include managing packages, conducting quality assessments, and overseeing transactions to ensure customers have a seamless experience. With a variety of shifts on offer, this role provides a wonderful opportunity to begin or advance your career in a dynamic workplace.

Job Duties and Responsibilities of Client Service Desk Agent:

• Support customers by addressing their inquiries and requests regarding shipping.
• Confirm that shipping details are correct and assess packages to ensure they meet quality benchmarks.
• Perform package handling tasks through UPS systems and uphold precise record-keeping standards.
• Complete sales transactions in a timely and professional fashion.
• Offer top-tier customer support in a professional and efficient maer in a quick-paced setting.

Qualifications and Experience of Client Service Desk Agent:

• Prior experience is not a prerequisite as training is included.
• Proficient in communicating and coecting with others.
• Foundational computer knowledge for package tracking and record retention.
• Proficient at handling multiple tasks with a high level of detail orientation.
• Being legally allowed to work in the U.S. is a fundamental prerequisite.

Benefits of Client Service Desk Agent:

• The company provides a range of scheduling choices such as Part-Time, Full-Time, and Seasonal positions to meet diverse needs.
• Competitive salary and room for career development.
• Healthcare, dental, and vision perks (provided following a waiting period).
• Employees are eligible for paid time off during vacations as well as on holidays.
• A retirement savings arrangement with employer-funded contributions, like a 401(k) plan.
• Employees can enjoy discounted prices and receive aid for continuing their studies.

Salary:

• The hourly rate for this position stands at $21.00.

About UPS:

UPS, a prominent organization on the Fortune Global 500 roster, has solidified its position as a key player in the logistics industry, specializing in efficient package delivery and robust supply chain services. By prioritizing iovation, sustainability, and community involvement, UPS remains steadfast in its commitment to delivering meaningful results. Seize the opportunity to propel your career forward by joining UPS's inclusive and hardworking team

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