Customer Interaction Agent

Customer Interaction Agent

Job Summary of Customer Interaction Agent:

In this role, you will be responsible for handling packages, conducting quality checks, and managing transactions to ensure a seamless customer experience. With flexible shifts available, this presents a great opportunity to start or advance your career in a dynamic setting.

Job Duties and Responsibilities of Customer Interaction Agent:

• Help clients with questions and needs related to shipping services.
• Verify shipment destinations and evaluate packages to ensure they satisfy quality requirements.
• Manage package processing using UPS systems and maintain meticulous records.
• Handle sales transactions promptly and with a high level of professionalism.
• Deliver expert and welcoming customer assistance amidst a busy environment.

Qualifications and Experience of Customer Interaction Agent:

• Training will be provided, regardless of prior experience.
• Demonstrating excellent communication and interpersonal capabilities.
• Necessary computer competencies for package monitoring and record preservation.
• Proficiency in managing multiple assignments and paying close attention to particulars.
• It is a requirement to have the legal right to work in the United States.

Benefits of Customer Interaction Agent:

• The company offers Part-Time, Full-Time, and Seasonal positions to suit different availability preferences.
• Pay scale that encourages competitiveness and potential for advancement.
• Healthcare, dental, and eyesight perks (following a period of waiting).
• Paid vacation and holidays are part of the employee compensation package.
• A retirement fund with contributions from both the employee and the employer, as is typical with a 401(k) plan.
• Eligible employees have access to reduced prices and aid for educational pursuits.

Salary:

• The compensation for this position starts at $21.00 hourly.

About UPS:

UPS is a Fortune Global 500 company and one of the world's largest logistics providers, specializing in package delivery and supply chain solutions. With a focus on iovation, sustainability, and community, UPS is committed to delivering what matters. Join our diverse, hardworking team and take the next step in your career with UPS

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