UPS Store Retail Sales Associate

Job Summary:

This role is ideal for someone with a passion for customer service and a willingness to learn all aspects of the store's operations. You will assist customers with a wide range of services including shipping, packaging, printing, graphic design, and more. This is a full-time or part-time position with flexible hours, including some weekends, offering a fast-paced, supportive work environment.

Responsibilities:

• Provide outstanding customer service by assisting customers with shipping, packaging, passport and notary services, mailbox rentals, document shredding, copying, and large-format baer/sign printing.
• Use POS systems, computers, and software applications to process transactions, manage inventory, and maintain customer records.
• Operate copy, binding, and laminating equipment, ensuring high-quality outputs for customers.
• Sort and manage incoming mail, ensuring proper delivery to customer mailboxes.
• Assist with opening and closing the store, including generating sales reports and cash handling.
• Manage the design and printing of custom graphics and large-format projects, including using Adobe Suite, Publisher, and Photoshop.
• Maintain a clean and organized workspace, adhering to company standards and policies.
• Cross-sell and up-sell products and services to meet customer needs and store goals.
• Assist with key-holder responsibilities and support other team members when needed.

Qualifications and Experience:

• High school diploma or GED required.
• Prior retail or customer service experience, preferably in a similar environment such as shipping or printing.
• Experience using POS systems and basic computer applications (Microsoft Office, Adobe Suite, Publisher, Photoshop).
• Ability to quickly learn new software and systems.
• Strong communication skills, both written and verbal.
• Excellent organizational skills with attention to detail.
• Able to work independently and as part of a team.
• Ability to lift 40+ pounds and stand for extended periods.
• Valid driver's license required for moving and parking trucks.
• Previous experience in graphic design or print services is a plus, but not required.

Benefits:

• Competitive pay based on experience.
• Automatic pay increase upon completion of training.
• Flexible scheduling with both full-time and part-time hours available.
• Opportunity for career growth and development within The UPS Store network.
• Friendly and supportive work environment.
• Sales incentives and commission-based opportunities.
• Health benefits (if applicable for full-time employees)

About The Company:

The UPS Store is a trusted provider of shipping, packing, printing, and postal services. With a strong emphasis on customer satisfaction and operational excellence, our store in Milford, MA offers a variety of services designed to meet the needs of individuals and businesses alike. We are committed to creating a positive, professional work environment where team members can thrive and grow. If you’re passionate about delivering exceptional customer service and have the drive to succeed, we encourage you to apply.

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