Customer Care Agent

Customer Care Agent

Job Summary of Customer Care Agent:

Tasks in this position involve processing packages, performing quality evaluations, and handling transactions to deliver a seamless customer service experience. With multiple shifts to select from, this role offers an exceptional opportunity to initiate or elevate your career within a vibrant work environment.

Job Duties and Responsibilities of Customer Care Agent:

• Aid individuals with shipping concerns and inquiries they may have.
• Validate addresses for shipping and review packages to ensure compliance with quality standards.
• Use UPS systems to manage package operations and uphold meticulous record-keeping.
• Ensure sales transactions are handled swiftly and with a professional approach.
• Provide exceptional and polished customer assistance in a rapid-paced setting.

Qualifications and Experience of Customer Care Agent:

• No prior experience needed; you will receive training.
• Strong aptitude for interpersonal communication.
• Core computer skills needed for package monitoring and record management.
• Competence in multitasking and ensuring meticulous focus.
• Having the necessary authorization to work in the U.S. is essential.

Benefits of Customer Care Agent:

• There are opportunities for employment with flexible scheduling, including Part-Time, Full-Time, and Seasonal positions.
• Lucrative remuneration and possibilities for progression.
• Health insurance, dental care, and vision coverage benefits (accessible after a waiting period).
• Workers are entitled to paid leave for both vacation time and public holidays.
• A retirement savings program that involves contributions from both the individual and the employer, commonly known as a 401(k).
• Worker perks encompass savings on products and educational support initiatives.

Salary:

• Employees in this role receive a base pay of $21.00 per hour.

About UPS:

Recognized as a leading Fortune Global 500 firm, UPS has established itself as one of the premier players in the logistics sector, specializing in the efficient delivery of packages and comprehensive supply chain management services. By championing iovation, sustainability, and community involvement, UPS remains steadfast in its mission of delivering impactful outcomes. Elevate your professional trajectory by becoming a part of UPS's inclusive and dedicated workforce

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