Call Center Support Agent

Call Center Support Agent

Job Summary of Call Center Support Agent:

The role requires the processing of packages, quality assessments, and transaction management to guarantee a smooth experience for customers. With flexible shifts, this presents an excellent opportunity to start or develop your career in a vibrant workplace.

Job Duties and Responsibilities of Call Center Support Agent:

• Support customers by addressing their inquiries and requests regarding shipping.
• Validate addresses for shipping and review packages to ensure compliance with quality standards.
• Utilize UPS systems to handle packages efficiently and keep precise documentation.
• Ensure sales transactions are handled swiftly and with a professional approach.
• Offer top-tier customer support in a professional and efficient maer in a quick-paced setting.

Qualifications and Experience of Call Center Support Agent:

• Prior experience is not a prerequisite as training is included.
• Strong aptitude for interpersonal communication.
• Fundamental computer abilities for monitoring packages and maintaining records.
• Competence in multitasking and ensuring meticulous focus.
• Being legally allowed to work in the U.S. is a fundamental prerequisite.

Benefits of Call Center Support Agent:

• The company provides a range of scheduling choices such as Part-Time, Full-Time, and Seasonal positions to meet diverse needs.
• Lucrative remuneration and possibilities for progression.
• Healthcare, dental, and eyesight perks (following a period of waiting).
• Workers are entitled to paid leave for both vacation time and public holidays.
• A retirement savings arrangement with employer-funded contributions, like a 401(k) plan.
• Employee discounts and educational assistance programs are available to all eligible staff.

Salary:

• Employees in this role receive a base pay of $21.00 per hour.

About UPS:

UPS, a prominent organization on the Fortune Global 500 roster, has solidified its position as a key player in the logistics industry, specializing in efficient package delivery and robust supply chain services. By prioritizing iovation, sustainability, and community involvement, UPS remains steadfast in its commitment to delivering meaningful results. Seize the opportunity to propel your career forward by joining UPS's inclusive and hardworking team

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